Do I have to pay for the return visit?

No. If it is workmanship inside the fourteen days, the return visit and the redo are both free.

The green came back after a month. Is that covered?

Not by the warranty — that is regrowth rather than a defect, and how quickly it happens depends mostly on shade and how long the surface stays damp. Tell us anyway: if it came back that fast there may be a reason worth pointing out, like a limb over the roof or a sprinkler hitting a wall.

Is the warranty in writing?

This page is the terms, and they are the same for every customer — that is why it is published rather than handed over as a form. Save or print this page if you want it in your own records.

The 14-day workmanship warranty

If the work was one of the six services listed below and it was not done properly, tell us within fourteen days and we come back and redo it. No charge. Here is exactly what that means, including where it stops.

What it covers

The warranty applies to six services: house washing (soft wash), driveway cleaning, sidewalk cleaning, patio cleaning, front entrance cleaning, and gutter exterior cleaning and brightening. On those it covers workmanship — the part that is ours. A section missed, a stripe of algae left on a wall, streaking on a driveway where the passes did not overlap, a surface left visibly worse than the ones beside it. If it is something we should have done better on the day, it is covered. If you look at it and it is not right, call or text us. The fourteen days run from the day the work was finished, and the remedy is that we return and redo the affected area properly. There is no charge.

What it does not cover, said plainly

It covers our work, not the weather and not time. Algae and mildew are living things and they come back — how fast depends on shade, tree cover and how long a surface stays damp, and a slope that never dries will go dark again sooner than one in full sun. That is regrowth, not a defect, and it is not what this covers. Nor is pre-existing damage: paint that was already failing, a coating that was already lifting, oxidation, rust staining from iron in irrigation water, etching from something spilled before we arrived. We will tell you about those at the estimate rather than after, and if a surface is too far gone for cleaning to help, we say that at the estimate too. New dirt from a storm the week after is also just new dirt.

How to use it

Call or text the same number you booked on. Say what looks wrong and roughly where it is — a photo helps but is not required. We arrange a time to come back, and if it is workmanship we redo it. Nothing about this needs an account or a portal login. You booked by phone or text, and you can call the warranty in the same way.

Questions about the warranty

Do I have to pay for the return visit?: No. If it is workmanship inside the fourteen days, the return visit and the redo are both free.
The green came back after a month. Is that covered?: Not by the warranty — that is regrowth rather than a defect, and how quickly it happens depends mostly on shade and how long the surface stays damp. Tell us anyway: if it came back that fast there may be a reason worth pointing out, like a limb over the roof or a sprinkler hitting a wall.
Is the warranty in writing?: This page is the terms, and they are the same for every customer — that is why it is published rather than handed over as a form. Save or print this page if you want it in your own records.

Get a free estimate

Tell us what needs cleaning. The estimate itself costs nothing.

Step 1 of 4

What needs cleaning?

Send it over and we get back to you within 4 hours.

Estimates are free, with no obligation and no pressure. We can quote in person or straight over text — whichever is easier for you. Send a photo and we can often price it from there. Send it over and we get back to you within 4 hours.